HON Product FAQ

Use our frequently asked questions to resolve any issues or answer any questions you have about your HON products. If you need additional support, please contact us today.

Desks

How do I adjust the hinges on my HON office furniture?
The concealed “European” hinges on HON doors allow easy three-way adjustment of door alignment.

•    To raise or lower the door, locate the recessed Phillips screw farthest to the rear of the hinge. Rotate this screw to adjust the height of the door. You do not need to loosen the center locking screw to make this adjustment.

•    To adjust the side-to-side gap between the doors, adjust the Phillips screw closest to the door on the surface of the hinge body. You do not need to loosen the center locking screw to make this adjustment.

•    To adjust the in-out pitch of the doors faces, carefully loosen the center locking screw and slide to the correct position. CAUTION: Do not move this screw outside the adjustment seat range or the door may dislodge and fall. Tighten the center locking screw when the correct adjustment has been made.
My overhead unit was attached to the desk with double-sided sticky tape. How do I move or remove the overhead unit without damaging the laminate surface?
My overhead unit was attached to the desk with double-sided sticky tape. How do I move or remove the overhead unit without damaging the laminate surface?

The tape used to hold the unit in place is industrial strength. Do not use force to remove the unit, as the laminate surface will be torn loose before the tape releases.

To remove the tape:
1.    Apply mineral spirits along the bottom edge where the tape is holding the end panel to the desk surface. Allow this to seep under the edge and begin to dissolve the tape’s adhesive.
2.    Take one end of a strong, thin piece of wire (piano wire works best) in each hand.
3.    Slowly work the wire between the bottom of the end panel and the desk surface.
4.    Apply firm pressure to gently slide the wire between the end panel and work surface. Take care in this process not to damage the end panel or laminate surface.
5.    Once the wire has separated the end panel and work surface, the remaining tape and adhesive can be removed with mineral spirits. Apply the mineral spirits to a cloth and wipe the tape residue away with firm pressure.
6.    Clean both surfaces with a clean, damp cloth to remove any remaining mineral spirits.
7.    Additional double stick tape can be ordered for reattachment, call HON Customer Support at (800) 336-8398.
I have many HON desks and files in my office and would like them to use the same key. Can this be done?
Yes, since January 1997 all of our Laminate Desks come standard with a core removable lock system. You can order keyed alike replacement lock cores from your HON dealer. If your HON filing cabinet was made prior to January 1997, contact customer support to determine if your cabinet can be retrofitted with a replaceable lock.

Refer to the following if you have a variety of HON furniture in your office you would like keyed alike:
•    Laminate Casegoods (1997-present): F23B Lock Kit (Black Face Lock)
•    Lateral Files (1997-present): F23C Lock Kit
•    Vertical Files (1997-present): F24 Lock Kit
•    Steel Desks (1997-present): F23C Lock Kit (Chrome Face Lock)
•    Veneer Casegoods (1997-present): F23B Lock Kit (Black Face Lock)
•    If you are unsure about what you need to order, please locate the serial number on the sticker on the exterior right side of the upper most drawer, and contact your purchasing dealer or HON Customer Support at (800) 336-8398.
Who do I contact if I’ve lost the key to my HON desk and need to replace it?
Please contact HON Parts Customer Support at (800) 336-8398 for assistance in ordering HON filing cabinet replacement keys and parts.
What do I do if I am having trouble unlocking my HON desk?
• If this is a new cabinet, check to make sure the number stamped on the side of the key matches the number stamped in the face of the lock.
 • If the numbers do not match and you do not need to immediately access the desk, contact your purchasing dealer.
• If this is an emergency and you need to access the desk within the next 24 hours, call HON Customer Support immediately at (800) 336-8398.
How do I remove the drawer on my laminate series desk?
For a Box drawer:
1.    Fully extend the box drawer.
2.    Depress the black tab located in the center of the slide channel.
3.    Continue to pull the drawer out.

For a File Drawer:
1.    Open the file drawer slightly.
2.    Depress the black tab located on the slide behind the drawer front.
3.    While pressing in on the tabs, lift up on the front of the drawer.
4.    Once the front of the drawer has separated from the slide, continue to pull the drawer out along the slide.
5.    If you have any questions at any point, please locate the serial number on the sticker on either the outside, knee space side of the top drawer or the underside of the top and contact your purchasing dealer.

Chairs

What can I do to prevent my office chair from sinking whenever I sit in it?
Often, this problem is due to a faulty control mechanism or pneumatic cylinder, and can be easily replaced on most HON chair models. Please locate the serial number on the sticker located on the underside of the seat and contact your purchasing dealer.
How do I fix my office chair if it is frozen and I cannot raise or lower it?
Often, this problem is due to a faulty control mechanism or pneumatic cylinder, and can be easily replaced on most HON chair models. Please locate the serial number on the sticker located on the underside of the seat and contact your purchasing dealer.
What can I do if my chair wobbles when I am seated in it?
A wobble in a chair can be caused by a faulty control mechanism or chair base. To fix the wobble it is important to verify which of these is causing the wobble.

•    Control Mechanism: With the base of the chair set on the floor, pivot the seat from side to side by alternately putting pressure on the right, then left side of the seat. If the seat “wobbles” where the pneumatic cylinder and control mechanism join, the control mechanism is faulty and may need to be replaced.

•    Chair Base: Turn the chair upside down so the casters and base of the chair are not touching the floor. Pivot the base from side to side by alternately putting pressure on the right, then left side of the 5-star base. If the base “wobbles” where the base and pneumatic cylinder join, the hub liner in the base has failed and the base may need to be replaced.

•    For you are experiencing these issues with your HON chair, please locate the serial number on the sticker located on the underside of the seat and contact the original purchasing dealer.

What should I do if washers and/or other hardware has fallen from the bottom of the chair base?
The washer and the spring clip that hold the cylinder in place have fallen off. Please locate the serial number on the sticker located on the underside of the seat and contact your purchasing dealer.
What should I do if the cylinder on the chair touches the floor?
The washer and the spring clip that hold the cylinder in place are missing. Please locate the serial number on the sticker located on the underside of the seat and contact your purchasing dealer.
What does it mean if there is leaking oil or grease under my chair?
This issue could be caused by one of the following:

•    The seal on the cylinder has broken.

•    The chair's hubliner has come loose causing the cylinder to become misaligned.

•    If the chair is new, there has been too much grease applied to the hubliner in the base.

•    To resolve this issue with your chair, please locate the serial number on the sticker located on the underside of the seat and contact your purchasing dealer.

Casters

What are the caster dimensions for steel chairs?
The casters have a B-stem and are 7/8” tall and 7/16” in diameter.
Do we have caster recommendations for specific types of flooring?
No. A general rule of thumb is that soft casters are for hard surfaces and hard casters are for soft surfaces. Please consult with flooring manufacturing for specific glides or casters to be used.
Can we get soft casters or glides on basyx chairs?
We do not have soft casters or glides for basyx chairs.
What are our casters made out of?
We have several different types of casters:

•    Hard Casters – 1st Class Polymide (nylon)

•    Soft Casters – 1st Class Polymide (nylon) comolded with a urethane overcoat/Neoprene faced wheels. Neoprene is a synthetic rubber.

•    All Surface Casters – Neoprene with a softer durometer than a standard hard caster.
What is the difference between hard casters and soft casters—and how can I get different casters for my chair?
•    Hard casters are recommended for use on “soft surfaces”, i.e. carpet. Soft casters are recommended for use on “hard surfaces”, i.e. wood floors, tile, chair mats.
•    Most HON chairs can be ordered with either hard or soft casters. You will need to check with your HON dealer to verify if the model you plan to order can be ordered with soft casters.
•    If you already have a HON chair and would like to switch caster types, they are available for purchase from The HON Company. To ensure you are ordering the correct caster for your chair, please locate the serial number on the sticker located on the underside of the seat and contact your HON Dealer or HON Customer Support at (800) 336-8398.
My casters seem to be “shredding”—there are black flakes on the floor around my chair. How do I fix this problem?
While it may appear the casters are “shredding”, in actuality, dirt has built up on the surface of the caster over time and is now flaking off. Most often this situation is the result of using a “hard” caster on a hard surface (wood floor, tile, chair mat).

•    First, thoroughly clean the flooring area where the chair will be used and the casters to remove any built up dirt. Periodically clean the work area to remove the surface dirt and eliminate the build up.

•    Consider switching to a “soft” caster if the chair you currently have has hard casters. Soft casters are available for purchase from The HON Company. To ensure you are ordering the correct caster for your chair, please locate the serial number on the sticker located on the underside of the seat and contact the original purchasing dealer or call HON Customer Support at (800) 336-8398.

Fabrics

What is Antimicrobial Silver Ion Technology?
Silver is a highly effective, natural antimicrobial agent. Silver ion technology is already present in everyday products (cell phones, touch screens, textiles, clothing, etc.) and has been proven safe to humans, animals and plants. Silver ion technology resists and inhibits the growth of microorganisms by forming a protective antimicrobial surface against microbes, pathogens and bacteria, such as E. coli and Staph. It also suppresses the growth of harmful mold, mildew and fungus. In helping prevent the growth of stain and odor causing microorganisms, this protection provides stain and odor control. Additionally, tests have shown that on unprotected surfaces, bacteria can double in number every 20 minutes. Mitigating the effects of this rapid escalation, silver ion technology inhibits bacterial growth by 99.94%, keeping surfaces cleaner, longer.
Do we have any fabric that is resistant to fluid permeation?
For the core graded in line any of the vinyl's would be resistant to fluid permeation and have more stain resistance than other fabrics.

•    Contourett (UR) in Grade 3 has a silver based ion technology antimicrobial finish (See FAQ Above)

•    Silvertex Vinyl (SX) Grade 5 has Urethane topcoat which is antimicrobial and has antibacterial protection

Additionally, outside of vinyl's, we carry a 100% solution dyed nylon - Signal NS in Grade 6 that has very high performance capabilities for healthcare and education opportunities. It also has a 10 year warranty (which is longer than standard upholstery fabrics). It does not have antimicrobial topcoats, but it is very easily cleanable and considered high performance/specialty. If they are interested in going above our standard grade fabrics, then they should look at the options available to them via CF Stinson, which is available on the HON Surface Materials Site. CF Stinson is high durability, high performance textile solutions made with healthcare applications often in mind.
Do we have any fabrics that use Nanotex?
•    Tectonic - Grade 3

•    Centurion - Grade 3

•    Inertia - Grade 3

Nanotex delivers permanent textile protection from soil and stains, while maintaining breathability and comfort. Nanotex bonds with the fabric, allowing lighter colored and delicate fabrics to repel liquids and stains, while preserving their natural beauty.
What is the difference between cycles and double rubs?
There is no difference, they are the same. In the Wyzembeek abrasion test, fabrics are rubbed along the warp and weft of the fabric, with one back and forth motion equaling a double rub. The abrasion rating is determined by the number of double rubs made before two yarn breaks occur.

•    Light Use: 9,000 double rubs

•    Medium Use: 15,000 double rubs

•    Heavy use: 30,000 double rubs

•    Maximum use: more than 30,000 double rubs
Why does the Signal fabric have a ten year warranty?
The Signal fabric is extremely durable (exceeds 350,000 double rubs) and is Solution Dyed Nylon which is bleach cleanable.
Where can I find our fabrics that meet Healthcare standards?
Click HERE for HON fabric offerings that meet Healthcare requirements.
What is Crypton?
Crypton is a treatment for textiles used to prevent stain, moisture, mold, mildew, bacteria, and odor-resisting protection. Several of our textiles feature this treatment.
What is Polyurethane?
Polyurethane (PU) is a compound fabric made by laminating a cloth fabric to a thin film of polyurethane.
Can I provide my own fabric for chairs instead of choosing fabric offered by HON?
Yes, HON does allow for customer provided fabrics to be used on its chairs, provided it passes a manufacturing feasibility test. Your HON dealer can explain the COM (Customer’s Own Material) process to you in greater detail or call HON Customer Support at (800) 336-8398.

Paints

Can customers order paint?
Yes, touch-up pens are available as a Finished Goods order and model information can be found in the Pricer. Additionally, 0.6 oz. brush bottles are available or 12 oz. spray cans are available as a parts order.
What type of paint do we use?
The paint used on lateral and vertical files is an Ultra Low VOC High Solids Polyester Baking Enamel.
What paint colors are available via spray or brush?
See Table Below.

Paint Color Code Spray Brush
Black P Yes Yes
Carob T8 Yes Yes
Charcoal S Yes Yes
Greige T5 Yes Yes
Light Grey Q Yes Yes
Loft LOFT Yes
Muslin T3 Yes Yes
Shadow SHDW Yes
Taupe E Yes Yes
Brilliant White WHIT Yes
Champagne Metallic T4 Yes
Platinum Metallic T1 Yes Yes
Tropic Sand K Yes Yes
Tan V Yes Yes

Storage & Files

How do I replace a thumb button that has come loose or is missing from a filing cabinet?

•    The thumb button is a replaceable part, and is quite simple to replace. Three small parts will need to be replaced: the thumb button, the latch bar and the spring.

•    Refer to replacement instruction sheet for details on replacement. Please locate the serial number on the sticker on the exterior, right side of the upper most drawer and contact the purchasing dealer.

Who do I contact if I’ve lost the key to my HON lateral file and need to get in the cabinet?

•    Please contact HON Parts Customer Support at 800-336-8398 for assistance in ordering replacement keys and parts.

•    Please download the Lateral File Troubleshooting Guide. Most common issues are addressed in this guide. If you have further questions, please contact your purchasing dealer.

What should I do if the lock on my HON file cabinet spins when I turn the key, or if it makes a grinding noise when I open it?
Please download the Lateral File Troubleshooting Guide. Most common issues are addressed in this guide. If you have further questions, please contact your purchasing dealer.
I need to remove/install a drawer on my HON lateral file so that I can relocate it. Where should I start?
Please download the Lateral File Troubleshooting Guide. Most common issues are addressed in this guide. If you have further questions, please contact your purchasing dealer.
What is the proper way to level my HON file cabinet?
Please download the Lateral File Troubleshooting Guide. Most common issues are addressed in this guide. If you have further questions, please contact your purchasing dealer.
What are the follower blocks for and how are they installed in the drawer?
The follower block is used to keep hanging files from shifting in the drawer when the drawer is not full. It slides along the track in the drawer keeping the files from sliding to the back of the drawer. Please refer to the Installation Instructions.
The drawer on my HON lateral file doesn’t seem aligned and it won’t close all the way. How do I fix it?
Please download the Lateral File Troubleshooting Guide. Most common issues are addressed in this guide. If you have further questions, please contact your purchasing dealer.
Where can I find information on hangrails?
Please view the following PDFs below:

•    Hangrail Information - Steel Products

•    Hangrail Information - Laminate Products
If the thumb button has fallen off, how can I access the drawer?

•    First, insert a stiff card (driver’s license, charge card) in the left side of the cabinet, between the case and the drawer. The card should be inserted approximately parallel to the location of the thumb button.

•    Push in on the card to disengage the latch bar. The drawer can then be opened.

•    Another option is to remove the drawer directly above the locked drawer, remove the drawer back, and disengage the lock.

Are there any additional hangrails available for 210, 470, 350, 310, H320 and 510 series filing cabinets?
No, these series of filing cabinets come standard with high-sided drawers that hold the hanging folders without the use of hangrails.
Are there any additional hangrails available for 250, 530, and 500 series filing cabinets?
Yes, hangrails need to be purchased separately to use hanging folders. Please review the following to determine which series of hangrails you will need to purchase:

 • File Series 250: Hangrail Model A28, 4-pack of Two Step Hangrails (enough for 4 drawers)

 • File Series 530: Hangrail Model A25, 4-pack of Two Step Hangrails (enough for 4 drawers)

 • File Series 500: Hangrail Model A25, 4-pack of Two Step Hangrails (enough for 4 drawers)

What can I do if the lock on my vertical file spins or does not work?
The lock is made up of three pieces: the lock core/cam, the lock link, and the lock clip.

•    If the lock spins, the lock clip may be loose or missing. This piece can easily be replaced.

•    If the lock does not work, the lock link may be missing or loose. This can be reinstalled or replaced. Or the lock core may not be functioning. Again, this part is easily replaceable.

•    To resolve either of these issues, please refer to F24 instructions or locate the serial number on the sticker on the exterior, right side of the upper most drawer and contact the purchasing dealer.

How can I replace the key to my vertical file if I’ve lost it?
Please contact HON Parts Customer Support at (800) 336-8398 for assistance in ordering HON filing cabinet replacement keys and parts.
I have many HON vertical and lateral files in my office and would like them to use the same key. Can this be done?
Yes, since January 1997 all of our vertical files come standard with a core removable lock system. You can order keyed alike replacement lock cores from your HON dealer. If your cabinet was made prior to January 1997, contact Customer Support to determine if your cabinet can be retrofitted with a replaceable lock.

Refer to the following if you have a variety of HON furniture in your office you would like keyed alike:
•    Laminate Casegoods (1997-present): F23B Lock Kit (Black Face Lock)

•    Lateral Files (1997-present): F23C Lock Kit

•    Vertical Files (1997-present): F24 Lock Kit

•    Steel Desks (1997-present): F23C Lock Kit (Chrome Face Lock)

•    Veneer Casegoods (1997-present): F23B Lock Kit (Black Face Lock)

•    If you are unsure about what you need to order, please locate the serial number on the sticker on the exterior right side of the upper most drawer, and contact your purchasing dealer or HON Customer Support at (800) 336-8398.

I am interested in converting my lateral files to HON vertical files. What is the difference in storage space between each series?
Please refer to the Lateral-to-Vertical Table to compare filing inches relative to lateral files and vertical files.
What should I do if the drawer on my HON lateral file will not properly open all the way?
Please download the Lateral File Troubleshooting Guide. Most common issues are addressed in this guide. If you have further questions, please contact your purchasing dealer.