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Courtney Prinsen, Strategic Customer Solutions Manager
Mar 18 2015

As you know, customers are the most valuable asset to your business, so it is important to invest in keeping them happy. Did you know that each unhappy customer will tell an average of ten potential customers about their dissatisfaction? That’s a staggering thought. There’s a lot more at stake than you may realize when a customer becomes upset.

Rhiannon Weigand, Customer Support Trainer
Mar 17 2015

Communication is important in any environment, and is especially important in the workplace.  Miscommunication can result in low employee morale and motivation, decreased productivity, and increased employee conflicts.  As simple as communication may seem, it is not always easy to communicate at work. It is important to choose your words wisely, listen intently, and verify that you are understood.

Here are a few simple tips you can use to be a more effective communicator:

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