Important Safety Recall – HON Gateway Office Chair
In cooperation with the U.S. Consumer Product Safety Commission (CPSC), The HON Company has decided to voluntarily recall some Gateway office chairs, models HGTMM and HGV1MM. This recall has been initiated because the chair’s back can break, posing fall and injury hazards. Incidents involving broken chairs and minor injuries have been reported to HON.
The affected products were manufactured and sold between February 2019 and February 2020. The model number and date of manufacture can be found on the serial number label underneath the chair seat. See photos below.
If you have any of these chairs, discontinue using them immediately and contact HON Customer Support at 800.833.3964, Option 6, to speak to a representative. Tell the representative the number of affected chairs you have and the address where replacement backs should be sent to you.
HON will send installation instructions along with the replacement backs and instructions on how to destroy the original back.
If you have any questions about whether your chairs are affected or how to install the replacement back, please contact HON Customer Support.