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Frequently Asked Questions

Chairs - Frequently Asked Questions

Often, this problem is due to a faulty control mechanism or pneumatic cylinder, and can be easily replaced on most HON chair models. Please locate the serial number on the sticker located on the underside of the seat and contact your purchasing dealer.

Often, this problem is due to a faulty control mechanism or pneumatic cylinder, and can be easily replaced on most HON chair models...

Often, this problem is due to a faulty control mechanism or pneumatic cylinder, and can be easily replaced on most HON chair models. Please locate the serial number on the sticker located on the underside of the seat and contact your purchasing dealer.

Often, this problem is due to a faulty control mechanism or pneumatic cylinder, and can be easily replaced on most HON chair models...

A wobble in a chair can be caused by a faulty control mechanism or chair base. To fix the wobble it is important to verify which of these is causing the wobble.
•    Control Mechanism: With the base of the chair set on the floor, pivot the seat from side to side by alternately putting pressure on the right, then left side of the seat. If the seat “wobbles” where the pneumatic cylinder and control mechanism join, the control mechanism is faulty and may need to be replaced.
•    Chair Base: Turn the chair upside down so the casters and base of the chair are not touching the floor. Pivot the base from side to side by alternately putting pressure on the right, then left side of the 5-star base. If the base “wobbles” where the base and pneumatic cylinder join, the hub liner in the base has failed and the base may need to be replaced.
•    For you are experiencing these issues with your HON chair, please locate the serial number on the sticker located on the underside of the seat and contact the original purchasing dealer.

A wobble in a chair can be caused by a faulty control mechanism or chair base. To fix the wobble it is important to verify which of these is causing the wobble...

The washer and the spring clip that hold the cylinder in place have fallen off. Please locate the serial number on the sticker located on the underside of the seat and contact your purchasing dealer.

The washer and the spring clip that hold the cylinder in place have fallen off...

The washer and the spring clip that hold the cylinder in place are missing. Please locate the serial number on the sticker located on the underside of the seat and contact your purchasing dealer.

The washer and the spring clip that hold the cylinder in place are missing...

This issue could be caused by one of the following:
•    The seal on the cylinder has broken.
•    The chair's hubliner has come loose causing the cylinder to become misaligned.
•    If the chair is new, there has been too much grease applied to the hubliner in the base.
•    To resolve this issue with your chair, please locate the serial number on the sticker located on the underside of the seat and contact your purchasing dealer.

This issue could be caused by one of the following...

For instructions on how to disassemble your HON chair, visit HON's Disassembly Instructions.

For instructions on how to disassemble your HON chair, visit HON's Disassembly Instructions.

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