Chairs, What should I do if my chair is not moving up and down smoothly?, Your cylinder most likely needs a new application of grease to work properly. Use this cylinder maintenance guide for instructions.
For further ass, What can I do to prevent my office chair from sinking whenever I sit in it?, Often, this problem is due to a faulty control mechanism or pneumatic cylinder, and can be easily replaced on most HON chair models. Please locate the, How do I fix my office chair if it is frozen and I cannot raise or lower it?, Often, this problem is due to a faulty control mechanism or pneumatic cylinder, and can be easily replaced on most HON chair models. Please locate the, What can I do if my chair wobbles when I am seated in it?, A wobble in a chair can be caused by a faulty control mechanism or chair base. To fix the wobble it is important to verify which of these is causing t, What should I do if washers have fallen from the bottom of the chair base?, The washer and the spring clip that hold the cylinder in place have fallen off. Please locate the serial number on the sticker located on the undersid, What should I do if the cylinder on the chair touches the floor?, The base and cylinder will most likely need to be replaced. Please locate the serial number on the sticker located on the underside of the seat and co, What does it mean if there is leaking oil or grease under my chair?, First check to make sure grease or oil has not been transferred from the user’s shoe or pant leg to the floor. The user may have rubbed their feet acr, How do I disassemble or take apart my chair?, For instructions on how to disassemble your HON chair, visit HON's Disassembly Instructions., Where can I find chair functionality instructions?, You can find most chair functionality instructions on the chair functions section of our website.
Desks, How do I adjust the hinges on my HON office furniture?, The concealed “European” hinges on HON doors allow easy three-way adjustment of door alignment.
• To raise or lower the door, locate the recessed , My overhead unit was attached to the desk with double-sided sticky tape. How do I move or remove the overhead unit without damaging the laminate surfa, The tape used to hold the unit in place is industrial strength. Do not use force to remove the unit, as the laminate surface will be torn loose before, I have many HON desks and files in my office and would like them to use the same key. Can this be done?, Yes, since January 1997 all of our Laminate Desks come standard with a core removable lock system. You can order keyed alike replacement lock cores fr, Who do I contact if I’ve lost the key to my HON desk and need to replace it?, You can buy a replacement key on our HON webstore www.honaccessories.com or you can contact our customer support team for assistance in ordering a rep, What do I do if I am having trouble unlocking my HON desk?, If you need a key, you may purchase one on our HON webstore, www.honaccessories.com or you can contact our customer support team for assistance in ord, How do I remove the drawer on my laminate series desk?, For a Box drawer:
1. Fully extend the box drawer.
2. Depress the black tab located in the center of the slide channel.
3. Continue to pull, Where can I find the Hardware Pack for my product?, You can use the following document to find where the hardware pack is located for your product. Hardware Pack Locator. , How do I disassemble or take apart my desk?, For instructions on how to disassemble your HON desk, visit HON's Disassembly Instructions.
Storage & Files, Who do I contact if I’ve lost the key to my HON lateral file and need to get in the cabinet?, Please visit www.honaccessories.com to purchase a replacement key or you may contact HON Customer Support for assistance., What should I do if the lock on my HON lateral, credenza or pedestal cabinet spins when I turn the key, or if it makes a grinding noise when I open it, Please download the Lateral File Troubleshooting Guide. Most common issues are addressed in this guide. If you have further questions, please contact , I need to remove/install a drawer on my HON lateral file. Where should I start?, Please download the Lateral File Troubleshooting Guide. Most common issues are addressed in this guide. If you have further questions, please contact , What is the proper way to level my HON lateral file?, Please download the Lateral File Troubleshooting Guide. Most common issues are addressed in this guide. If you have further questions, please contact , The drawer on my HON lateral file does not seem aligned and it will not close all the way. How do I fix it?, Please download the Lateral File Troubleshooting Guide. Most common issues are addressed in this guide. If you have further questions, please contact , What should I do if the drawer on my HON lateral file will not properly open all the way?, Please download the Lateral File Troubleshooting Guide. Most common issues are addressed in this guide. If you have further questions, please contact , How do I replace a thumb button that has come loose or is missing from a vertical filing cabinet?, • The thumb button is a replaceable part, and is quite simple to replace. Three small parts will need to be replaced: the thumb button, the latch b, What are the follower blocks for in vertical/pedestal files and how are they installed in the drawer?, The follower block is used to keep hanging files from shifting in the drawer when the drawer is not full. It slides along the track in the drawer keep, If the thumb button has fallen off, how can I access the drawer?, • First, insert a stiff card (driver’s license, charge card) in the left side of the cabinet, between the case and the drawer. The card should be i, What can I do if the lock on my vertical file spins or does not work?, The lock is made up of three pieces: the lock core/cam, the lock link, and the lock clip.
• If the lock spins, the lock clip may be loose or missi, How can I replace the key to my vertical file if I’ve lost it?, Please visit www.honaccessories.com to purchase a replacement key., I have many HON vertical and lateral files in my office and would like them to use the same key. Can this be done?, Yes, since January 1997 all of our vertical files come standard with a core removable lock system. You can order keyed alike replacement lock cores fr, Where can I find information on hangrails?, Please view the following PDFs below:
• Hangrail Information - Steel Products
• Hangrail Information - Laminate Products
If you would like to, How do I disassemble or take apart my filing cabinet?, For instructions on how to disassemble your HON Filing Cabinet, visit HON's Disassembly Instructions.
Wheels & Casters, What are the caster dimensions for steel chairs?, The casters have a B-stem and are 7/8" tall and 7/16" in diameter., Do we have caster recommendations for specific types of flooring?, No. A general rule of thumb is that soft casters are for hard surfaces and hard casters are for soft surfaces. Please consult with flooring manufactur, What are our casters made out of?, We have several different types of casters:
• Hard Casters – 1st Class Polymide (nylon)
• Soft Casters – 1st Class Polymide (nylon) comolded w, What is the difference between hard casters and soft casters—and how can I get different casters for my chair?, • Hard casters are recommended for use on “soft surfaces”, i.e. carpet. Soft casters are recommended for use on “hard surfaces”, i.e. wood floors, , My casters seem to be “shredding”—there are black flakes on the floor around my chair. How do I fix this problem?, While it may appear the casters are “shredding”, in actuality, dirt has built up on the surface of the caster over time and is now flaking off. Most o
Fabrics, What is Silver Ion Technology?, Silver is a highly effective, natural agent. Silver ion technology is already present in everyday products (cell phones, touch screens, textiles, clot, Do we have any fabric that is resistant to fluid permeation?, For the core graded in line any of the vinyls would be resistant to fluid permeation and have more stain resistance than other fabrics.
• Contoure, Do we have any fabrics that use Nanotex?, • Tectonic - Grade 1
• Centurion - Grade 1
• Inertia - Grade 1
Nanotex delivers permanent textile protection from soil and stains, while, What is the difference between cycles and double rubs?, There is no difference, they are the same. A double-rub is the ability of fabric to resist surface wear caused by flat rubbing contact with another ma, Why does the Signal fabric have a ten year warranty?, The Signal fabric is extremely durable (exceeds 350,000 double rubs) and is Solution Dyed Nylon which is bleach cleanable., Where can I find our fabrics that meet Healthcare standards?, Click HERE for HON fabric offerings that meet Healthcare requirements., What is Crypton?, Crypton is a treatment for textiles used to prevent stain, moisture, mold, mildew, bacteria, and odor-resisting protection. Several of our textiles fe, What is Polyurethane?, Polyurethane (PU) is a compound fabric made by laminating a cloth fabric to a thin film of polyurethane., Can I provide my own fabric for chairs instead of choosing fabric offered by HON?, Yes, HON does allow for customer provided fabrics to be used on its chairs, provided it passes a manufacturing feasibility test. Your HON dealer can e, What is Fabric Grade?, A fabric grade is a designator assigned to a certain fabric pattern which determines the associated pricing upcharge. For The HON Company, seating fab
Paints, Can customers order paint?, Yes, touch-up pens are available as a Finished Goods order and model information can be found in the Pricer. Additionally, 0.6 oz. brush bottles are a, What type of paint do we use?, The paint used on lateral and vertical files is an Ultra Low VOC High Solids Polyester Baking Enamel., What paint colors are available via spray or brush?, See Table Below:
Paint Color
Code
Spray
Brush
Black
P
Yes
Yes
Carob
T8
Yes