PART 1
An informative subject line
Use ultra-specific verbiage within the email’s subject line to spark interest and encourage the recipient to prioritize the email.
As you know, customers are the most valuable asset to your business, so it is important to invest in keeping them happy. Did you know that each unhappy customer will tell an average of ten potential customers about their dissatisfaction? That’s a staggering thought. There’s a lot more at stake than you may realize when a customer becomes upset.
Communication is important in any environment, and is especially important in the workplace. Miscommunication can result in low employee morale and motivation, decreased productivity, and increased employee conflicts. As simple as communication may seem, it is not always easy to communicate at work. It is important to choose your words wisely, listen intently, and verify that you are understood.
Here are a few simple tips you can use to be a more effective communicator:
Support
When I began my career at HON as a Business Relations Specialist in Customer Support, I was a recent college grad finding my way in the world. Though I knew little about the office furniture industry at the time (what’s an asynchronous control?), I jumped in with both feet. Here are a few of the reasons why I love working in Customer Support at HON:
1. We Live (and Work) in the Midwest
About a month ago, I had an awful experience when I tried to call and change my satellite TV service. The funny thing is, the plan I was switching to would have made the company more money! Needless to say, they lost that opportunity through poor customer service. Haven’t we all had those poor customer service experiences? Anxious.
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